Chris Carter is an experienced organizational transformation consultant, with over 25 years assisting clients in all aspects of change, especially when enabled by technology. Now as the principal of orgshift solutions, a Canadian corporation, Chris continues to challenge assumptions about how organizations approach and structure change, how groups collaborate and make decisions, and how disruptive digital technologies can be leveraged – combining to achieve breakthrough transformation outcomes.
Chris works from the principle that organizations have most of what is needed internally to transform themselves. What's lacking is the extra capacity and energy needed for transformation -- the equivalent of what the renovation industry calls swing space, where people and resources move temporarily during construction. That's because they've worked hard to be "lean" or just been downsized past having any capacity beyond barely keeping up with today's challenges ... like a pandemic.
Organizations -- and especially their leaders -- also need help in
setting and directing transformation efforts, much like an architect who drives the design of new spaces according to requirements and the construction manager who oversee the building of the new spaces. Chris views his primary role as a strategic facilitator and transformation advisor is to design and lead a thoughtful and purposeful journey of collaborative discovery with a critical mass of key organizational stakeholders allowing them to consider their challenges and create their collective future together ... with Chris providing the process keys to unlock the potential energy and actions of an organization.
A key focus of Chris’s consulting practice is the use of digital interaction technologies that significantly improve group collaboration processes through greater and more focused stakeholder engagement, increased quality and depth of participant contributions, and more transparent group agreements, direction-setting and decision-making. While the pandemic forced all interactions to be virtual in 2020 and likely through much of 2021, Chris believes collaborative success today lies in designing and delivering innovative hybrid models that leverage and blend the best of virtual and in-person meetings.
Through smart design and application of virtual and in-person facilitation approaches, tools and techniques – which are facilitated over a period of time, not just constrained to a single period of time – a rich set of engaging experiences can be created and facilitated so that more people can be involved and more perspectives can be heard, through a variety of participation channels and modes, resulting in higher quality work products that have higher levels of acceptance, which will provide momentum to actually make change happen.
orgshift structures our assistance in four areas
Transformation starts with having the right people (and more than you think) understand what's going on, agree on what to do about it, and create a roadmap for change, collectively.
Large scale transformation is complex, requiring sophisticated– not simplistic – approaches to design and implement change.
Realizing benefits takes time and intentional focus – when held to account, business owners understand progress and adjust as required to assure outcomes.
Leverage digital technologies to collectively define and drive transformation – model new ways of working by the change sponsors, leaders and core team members.